Sales & Operations - Internship

Selected intern's day-to-day responsibilities include:

1. Manage inbound enquiries from B2C, B2B, corporate, and MICE segments.
2. Understand client requirements in depth (budget, preferences, travel
purpose, risk appetite).
3. Design customized itineraries and proposals aligned with client
expectations and company margins.
4. Follow up systematically to improve conversion ratios.
5. Upsell value-added services (room upgrades, experiences, insurance, visas,
transfers).
6. Prepare quotations with correct markups, margins, taxes, and supplier
costs.
7. Ensure pricing consistency across channels and avoid undercutting approved
margins.
8. Negotiate rates with hotels, DMCs, transporters, and activity suppliers.
9. Maintain awareness of market pricing, seasonality, and competitor
benchmarks.
10. Act as the single point of contact from proposal to post-travel feedback.
11. Build long-term relationships to encourage repeat business and referrals.
12. Handle objections professionally and manage client expectations
transparently.
13. Confirm hotels, flights, transfers, sightseeing, guides, and special
requests.
14. Ensure all bookings are reconfirmed with suppliers before the client's
arrival.
15. Verify cancellation policies, payment deadlines, and amendment rules.
16. Coordinate with visa teams, ticketing teams, and insurance providers.
17. Liaise with hotels, DMCs, transporters, and vendors for smooth delivery.
18. Share detailed service vouchers, passenger details, and operational
notes.
19. Ensure suppliers clearly understand service inclusions, timings, and
escalation contacts.
20. Maintain alternative suppliers as backups for critical services.
21. Prepare and share final itineraries, vouchers, invoices, and emergency
contacts.
22. Ensure accuracy in names, dates, timings, room categories, and
inclusions.
23. Maintain clear internal notes for handovers and after-hours support.
24. Revalidate bookings 24-72 hours before travel.
25. Ensure contingency plans for delays, weather issues, strikes, or supplier
failures.
26. Confirm emergency escalation channels with suppliers and clients.
27. Handle escalations calmly and professionally.
28. Coordinate quick resolutions for room issues, missed transfers, or
activity changes.
29. Balance client satisfaction with commercial realities.
30. Collect structured feedback from clients.
31. Identify operational gaps, supplier issues, or improvement areas.
32. Close accounts with suppliers and reconcile costs vs quotations.
33. Track supplier payments, advances, and final settlements.
34. Ensure collections from clients are aligned with payment schedules.
35. Avoid revenue leakage due to missed markups, wrong rates, or unbilled
services.
36. Support audits, MIS reporting, and profitability analysis per booking.
37. Coordinate closely with: ticketing team (fares, reissues, cancellations),
visa team (documents, timelines), finance team (payments, invoicing, GST
compliance), marketing team (offers, campaigns, destination focus).
38. Contribute feedback to improve SOPs, templates, and workflows.