Customer Care - Internship
OfBusiness (OFB Tech Private Limited)
Selected intern's day-to-day responsibilities include:
1\. Handle customer inquiries, complaints, and requests via phone, email, or
chat
2\. Provide accurate information about products, services, and company
policies
3\. Resolve customer issues promptly while ensuring customer satisfaction
4\. Maintain and update customer records in CRM systems
5\. Follow up with customers to ensure issues are fully resolved
6\. Escalate complex or unresolved issues to the concerned department
7\. Adhere to company guidelines, scripts, and service standards
8\. Collect customer feedback and share insights with internal teams
9\. Maintain a polite, empathetic, and professional communication style at all
times
10\. Meet performance metrics such as response time, resolution rate, and
customer satisfaction scores
Required Skills
About OfBusiness (OFB Tech Private Limited)
OfBusiness Group is India's largest and most efficient Supply Chain Platform which serves as a one stop solution for Small & Medium Businesses to alleviate all major pain points - Market Discovery, Raw Material, Financing & Digital Transformation - everything served to customers at their fingertips us being tech enabled. We are positioned as one of India's largest & most profitable unicorns that is following a relentless pursuit of excellence and unparalleled growth. The span of our Business Portfolio, wherein each venture is excelling in its respective domain, includes: Raw Material Aggregation, B2B Financing, Manufacturing & B2B Tech Platform
Job Summary
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