Client Experience Associate - Internship

The Client Experience Associate Intern at Dreamfoot will act as a bridge

between clients and the creative team, supporting smooth communication, timely

project coordination, and high client satisfaction. This internship offers

practical exposure to client servicing, project coordination, and relationship

management within the creative video production and digital media industry.

By supporting client interactions and internal coordination, the intern will

gain hands-on experience in delivering an excellent end-to-end client

experience and strengthening Dreamfoot's reputation for creativity,

reliability, and outstanding service.

Selected intern's day-to-day responsibilites include:

A. Client Communication & Relationship Support:

1\. Assist as a point of contact for clients to ensure clear and timely

communication.

2\. Understand client requirements, objectives, and feedback under

supervision.

3\. Support in building positive client relationships to encourage repeat

engagement.

B. Project Coordination Support:

1\. Coordinate with internal teams (production, editing, creative) to help

meet project timelines.

2\. Document client requirements and share them with relevant teams as per

company formats.

3\. Track ongoing projects and assist in updating clients on progress.

C. Client Support & Experience:

1\. Provide courteous and professional client support by addressing queries

promptly.

2\. Assist in handling client concerns with empathy and professionalism.

3\. Help collect client feedback at key project stages to improve service

quality.

D. Reporting & Documentation

1\. Maintain records of client communications, project details, and feedback.

2\. Assist in preparing project status updates and internal reports.

3\. Support in creating case studies or success stories from completed

projects.