Customer Success - Internship

Selected intern's day-to-day responsibilites include:

1. Coordinating, prioritizing, and resolving daily activities, including the
day-to-day management of client campaigns, real-time monitoring, optimization,
and adjustment of campaign parameters to meet or exceed customer goals.
2. Identifying and addressing customer needs to enhance their experiences,
responding to inquiries, resolving problems, and providing solutions to client
challenges.
3. Utilizing customer feedback and past experiences to identify performance
improvement opportunities and communicate with publishers.
4. Effectively managing allocated budgets within publishers to optimize
campaign performance.
5. Measuring and reporting on the performance of all campaigns, preparing
reports on client activities, such as performance reviews, MBR/QBR decks, and
client feedback, to evaluate the success of client engagements and identify
areas for improvement.
6. Maintaining day-to-day deliverables related to ad campaigns across the
company's owned and operated properties.
7. Collaborating with various internal stakeholders, including engineering,
product, tech operations, customer success, revenue, pubops team and growth
teams.
8. Formulating action plans for defaulting publishers.
9. Recommending rewards for high-performing publishers.
10. Participating in the review of PRDs and conducting UATs to provide
feedback.
11. Provide day-to-day support to 'Customer Success Managers' (CSMs) and the
broader customer success team in executing their daily tasks and ensuring
smooth client operations.