Program Management - Internship

We're looking for a program management intern to help ensure a seamless, high-

impact experience for our clients. You'll work closely with founders and the

customer operations team to onboard users, support adoption, gather feedback,

and drive value at every step of the client journey. This is a unique

opportunity to understand how great SaaS products scale through customer

empathy, proactive problem-solving, and strong internal collaboration.

Selected intern's day-to-day responsibilities include:

1\. Support the onboarding of new clients, ensuring they understand the

platform and start integrating Grexa into their day-to-day workflows

2\. Help build and refine internal processes to understand client goals and

success metrics better

3\. Monitor client usage and engagement data, identifying opportunities for

improvement and support

4\. Be a point of contact for client queries, helping troubleshoot issues and

coordinate with internal teams when needed

5\. Collect feedback from users and translate it into actionable insights for

the product and marketing teams

6\. Assist in identifying upsell and feature adoption opportunities, helping

customers unlock more value from the platform

7\. Contribute to documentation and support resources to improve the

onboarding and learning experience