Customer Champion - Internship

The Souled Store

Internship Mumbai, India INR 10,000 - 10,001 / stipend Posted 1 months ago

Application deadline has passed

About the Role:

We are looking for a proactive and detail-oriented Outbound Calling Intern to

support our Returns Management Team. The role involves reaching out to

customers to understand reasons behind product returns, with a focus on high-

value or frequently returned categories. The insights gathered will help us

identify patterns and improve our product and service offerings.

Selected intern's daily responsibilities will include:

1\. Making outbound calls to customers who have returned products.

2\. Recording and documenting feedback on the reasons for returns.

3\. Paying special attention to high-value or frequently returned categories.

4\. Maintaining accurate and well-structured call logs and return data.

5\. Highlighting recurring issues or key insights to the team.

6\. Collaborating with internal teams for in-depth return analysis.

Required Skills

Effective Communication (general)

Required

Interpersonal skills (general)

Required

About The Souled Store

The Souled Store is a youth lifestyle brand that started in 2013. Over the last 8 years, we have carved a niche in the pop culture and licensed merchandise space. With properties like Disney, Warner Brothers, WWE, Viacom, Cartoon Network, and more, The Souled Store has grown to become India's brand for licensed merchandise. The Souled Store was born out of the idea of loving what you do. Our philosophy is that life is short - do not spend it doing something you do not like. There are too many Monday mornings, and you cannot go dreading every single one of them. Over the years, we have built a strong team of like-minded pop culture enthusiasts who are committed to catering to fellow fans with all their heart and soul.

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