Operations Management Trainee - Internship

Selected intern's day-to-day responsibilities include:

Team Support & Coordination:

1\. Assist team leads in overseeing proctoring operations for multiple

customers

2\. Help with shift planning, task delegation, and real-time team coordination

3\. Support day-to-day monitoring of proctor activities and performance

Customer Support:

1\. Assist in tracking and resolving escalations in collaboration with the

engineering and product teams

2\. Learn how to monitor key customer service metrics like CSAT and response

time

3\. Help identify root causes of issues and suggest improvements

Operational Management:

1\. Help maintain and update operational checklists and internal tools

2\. Participate in SOP creation and documentation for internal and external

use

3\. Stay up to date with product features and platform enhancements

Training & Development:

1\. Support in organizing training sessions and workshops for new proctors

2\. Help document performance feedback and training progress

3\. Learn the basics of team performance management and coaching principles

Reporting & Analysis:

1\. Assist in compiling team performance data and daily reports

2\. Analyze trends in support metrics and operational data

3\. Contribute to weekly or monthly stakeholder reports

1\. Final-year students or recent graduates in Business, Engineering,

Analytics, or related fields

2\. Basic to intermediate Excel skills (training will be provided)

3\. Interest in data analysis, reporting, and operational processes

4\. Strong attention to detail and eagerness to learn

5\. Good communication skills - verbal and written

6\. Ability to work in a collaborative, fast-paced environment

7\. Willingness to work in rotational shifts, including nights/weekends if

needed