Program Management - Internship

We're looking for a program management intern to help ensure a seamless, high-
impact experience for our clients. You'll work closely with founders and the
customer operations team to onboard users, support adoption, gather feedback,
and drive value at every step of the client journey. This is a unique
opportunity to understand how great SaaS products scale through customer
empathy, proactive problem-solving, and strong internal collaboration.

Selected intern's day-to-day responsibilities include:

1. Support the onboarding of new clients, ensuring they understand the
platform and start integrating Grexa into their day-to-day workflows
2. Help build and refine internal processes to understand client goals and
success metrics better
3. Monitor client usage and engagement data, identifying opportunities for
improvement and support
4. Be a point of contact for client queries, helping troubleshoot issues and
coordinate with internal teams when needed
5. Collect feedback from users and translate it into actionable insights for
the product and marketing teams
6. Assist in identifying upsell and feature adoption opportunities, helping
customers unlock more value from the platform
7. Contribute to documentation and support resources to improve the
onboarding and learning experience