Product Operations - Internship
StepChange
Selected intern's day-to-day responsibilities:
1. Technical support: Investigate and resolve customer support tickets;
maintain a dynamic dashboard to identify product gaps and UX friction.
2. Training & documentation: Create and update the knowledge base (videos,
articles, and slide decks) to help users navigate new product releases.
3. GTM & demo support: Build and maintain demo environments and sample
datasets tailored for banks and enterprise clients.
4. Product testing: Design and execute test cases for new features; document
defects and contribute to the QA regression suite for high-risk workflows like
emissions calculations.
5. Cross-functional collaboration: Act as the feedback loop between customer
problems and scalable product solutions.
Required Skills
About StepChange
StepChange is focused on developing state-of-the-art ESG tools for businesses, with the goal of empowering companies with a suite of sophisticated solutions aimed at measuring, managing, and reporting their ESG performance across a comprehensive set of metrics. We believe that equipping companies with the specialized tools they need to achieve their ESG goals will play a vital role in enabling the transition to a more sustainable global economy and tackling the world's most pressing problem- Climate Change. We are a rapidly growing early-stage global team and are backed by leading VCs. Our founders are MIT and IITB alumni with past experience at McKinsey, Ola, Accel, and multiple social enterprises.
Job Summary
Ready to Apply?
Take the next step in your career journey. Join StepChange and make an impact.