Operations - Internship

Selected intern's day-to-day responsibilites include:

1. Using strong English verbal and written communication skills to guide
check-in candidates according to ETS policies, including securing the testing
environment, ID verification, and ensuring candidate machine readiness.
2. Maintaining composure, etiquette, and empathy when communicating with
candidates, recognizing the criticality of the candidate's testing event.
3. Monitoring multiple candidates simultaneously, ensuring compliance with
exam rules and guidelines.
4. Maintaining accurate and detailed records of each proctoring session,
identifying and documenting notable events.
5. Detecting, logging, and escalating suspicious behavior or potential
cheating incidents.
6. Providing troubleshooting for common technical issues that may arise on
candidate Windows or Mac machines.
7. Adhering to ETS policies for conduct to maintain the integrity and
professionalism expected of an ETS quality invigilator.
8. Adhering to ethical standards and complying with the laws and regulations
applicable to the job function.