Product Operations (Data & QA Analyst) - Internship

Selected intern's day-to-day responsibilities include:

A. Data handling & reporting:

1\. Review data (transcripts, lead records, etc.) and accurately organize key

fields (e.g., Lead's Status)

2\. Apply structured analysis techniques to identify patterns in lead quality

and firm performance

3\. Prepare daily/weekly reports highlighting qualification trends, drop-off

reasons, and client-specific insights

4\. Maintain consistency and accuracy in how data is logged and interpreted

B. Texting QA (quality assurance):

1\. Review and audit outbound/inbound text messages for quality, tone,

grammar, and clarity

2\. Ensure message accuracy, brand consistency, and user relevance

3\. Flag errors, off-tone responses, or low-quality interactions for

correction

4\. Suggest message templates or tone improvements to improve lead engagement

and trust