Sales & Recovery Executive - Internship

The 'Sales & Recovery Executive' is responsible for converting warm leads into

enrollments and collecting pending payments from parents who have already

booked seats in Born Genius programs. This role is critical for revenue

realization and requires strong follow-up, trust-building, and objection-

handling skills.

Selected intern's day-to-day responsibilites include:

A. Lead Engagement & Enrollment:

1\. Connect with parents who attended webinars, booked trials, or showed

interest.

2\. Understand parent concerns related to the child's age, attention span,

learning outcomes, and schedule.

3\. Clearly explain Born Genius offerings (Brain Development, Chess, English).

4\. Close enrollments and guide parents through the payment process.

B. Recovery (Collections) Responsibilities:

1\. Follow up with parents who have booked a seat but have pending or partial

payments.

2\. Handle reasons for payment delay (time, doubt, coordination with spouse,

payment issues).

3\. Rebuild confidence and urgency without sounding pushy.

4\. Coordinate with internal teams to confirm seat availability and access

timelines.

5\. Ensure timely closure of booked seats by completing payment collection.

C. Process & Reporting:

1\. Update lead and payment status accurately in CRM/tracker.

2\. Maintain daily follow-up discipline for booked-but-pending parents.

3\. Share recurring objections and payment delay reasons with the team.