EdTech Customer Support And Operations - Internship
TransWeb Educational Services Private Limited
Selected intern's day-to-day responsibilities include:
1. Respond to customer inquiries through chat, calls, and emails, providing
prompt and professional assistance.
2. Generate quotations, assist with payments, and ensure smooth order
processing.
3. Assign orders to tutors, ensuring timely and quality delivery.
4. Handle revisions promptly and manage dispute cases while maintaining high
customer service standards.
5. Follow up on daily hot leads through calls and messages during shifts.
Required Skills
About TransWeb Educational Services Private Limited
Trans Web Educational Services is one of the fastest-growing product-based and fastest-growing online education companies, which is a market leader in a wide spectrum of educational services. It was founded by two IITians, namely Mr. Aditya Singhal and Mr. Nishant Sinha, who are also the co-founders of Instasolv, the internet's largest instant doubt-solving app for grade 6-12 students. They have built 3 businesses in the edtech space (>$ 50 Mn). Our mission is to provide world-class and high-quality education to students across the globe. We, being an Online Tutoring Company, focus primarily on B2C clients from the US, UK, Australia, UAE, and other emerging markets of the world. We offer educational resources to students from grade 4 to university level. Our team comprises almost 150+ people from esteemed institutions such as IITs and NITs.
Job Summary
Ready to Apply?
Take the next step in your career journey. Join TransWeb Educational Services Private Limited and make an impact.