Customer Support - Internship

Selected intern's day-to-day responsibilities include:

1\. Contribute to the company's growth by effectively managing and nurturing

client relationships.

2\. Act as the Single Point of Contact (SPOC) for existing clients, ensuring

smooth communication and service delivery.

3\. Oversee successful onboarding, training, and implementation of company

solutions at new client locations.

4\. Assist clients promptly through email, calls, and messages, ensuring high

satisfaction levels.

5\. Address client complaints by coordinating internally and externally for

quick issue resolution.

6\. Resolve product or service-related problems by identifying the issue,

determining the root cause, and recommending the most effective solutions.

7\. Follow up consistently to ensure complaints are resolved and clients are

satisfied with the outcome.

8\. Prepare detailed product/service reports by collecting, organizing, and

analyzing client information.

9\. Ensure timely deliveries, replacements, and on-site visits for smooth

implementation when required.

10\. Support team objectives by contributing to tasks and results as needed.

11\. Generate product improvement ideas to minimize recurring queries and

address customer pain points.

12\. Participate in process innovation and identify more efficient operational

approaches.

13\. Conduct product training sessions for clients via calls to improve

product understanding and usage.