E-Commerce Operations - Internship

Selected intern's day-to-day responsibilities include:

1. Call customers for order confirmation, delivery verification, and address
validation
2. Packaging orders for all confirmed orders
3. Handle customer queries via calls, WhatsApp, email, and marketplace chat
panels
4. Coordinate with courier partners for delivery status, re-attempts, and RTO
cases
5. Follow up with customers for feedback and post-delivery support
6. Monitor and process daily orders across marketplaces and website
7. Update order status, cancellations, returns, and replacements
8. Maintain proper records of orders, payments, and dispatch details
9. Create, update, and optimize product listings (title, description,
pricing, images)
10. Ensure listing accuracy as per marketplace guidelines and compliance
11. Coordinate with the internal team for product launches and stock updates
12. Maintain daily/weekly reports using MS Excel (orders, sales, returns,
complaints)
13. Prepare basic documents, emails, and reports using MS Word
14. Update internal trackers and maintain operational data accuracy