E-Commerce Operations - Internship

This internship is for NOOOB (nooob.in), a premium D2C streetwear and
lifestyle brand incubated and managed by Advist Global. You will be working
directly with the core team to manage the end-to-end operations of this
fashion venture. We are looking for a smart, high-energy, and detail-oriented
individual to act as the backbone of the brand, managing everything from
customer happiness to vendor logistics.

Selected intern's day-to-day responsibilites include

A. Customer Experience & Support (The Face of the Brand):
1. Address all customer queries via email, WhatsApp, and support tickets
within 2-4 hours with a premium, empathetic tone.
2. Manage the ticketing system: Create, track, and close tickets ensuring
zero backlog.
3. Handle complex scenarios (complaints/special requests) and escalate
critical issues to management.
4. Ensure all communication reflects NOOOB's brand values and maintain
detailed interaction records.

B. Order Fulfillment & Logistics:
1. Track incoming orders across all sales channels and verify details for
accuracy.
2. Generate shipping labels and coordinate with logistics partners (couriers)
for dispatch.
3. Monitor real-time delivery status and proactively resolve issues like lost
packages or delays.
4. Manage reverse logistics (returns/exchanges) and keep customers updated
throughout the process.

C. Vendor Management & Sourcing:
1. Research and onboard potential vendors/suppliers for materials and
components.
2. Negotiate pricing, terms, and delivery schedules with vendors.
3. Coordinate inventory replenishment and track stock levels to flag low
availability.
4. Assist in quality assurance checks for vendor-supplied materials.

D. Admin, Reporting & Strategy:
1. Maintain organized records of shipments, vendor databases, and customer
transactions.
2. Create email templates and update internal process documentation.
3. Generate weekly reports on KPIs (Response time, Resolution time, Inventory
health).
4. Identify patterns in customer complaints and suggest operational
improvements.