Senior Client Success & Sales Manager - Internship

Responsibilities:

Sales & Revenue Ownership:

Own all inbound enquiries and qualified leads for Zunoq

Lead and close Sales Consultation calls independently

Qualify prospects quickly and decisively

Anchor budgets early and set clear expectations

Close high-ticket B2B service deals

Consistently hit and exceed monthly revenue targets

Western Client Communication:

Act as the primary commercial point of contact for clients in AU, NZ, US, UK,

and Europe

Communicate clearly, confidently, and professionally in fluent English

Lead calls with founders, executives, and decision-makers

Present solutions, pricing, and proposals smoothly and credibly

Build trust and authority in high-stakes client conversations

Client Success & Retention:

Ensure smooth handover from sales to project delivery

Maintain strong post-sale client relationships

Manage expectations and prevent scope creep

Identify upsell and cross-sell opportunities

Drive long-term retention and account expansion

Sales Process & Pipeline Management:

Maintain accurate CRM records and deal pipelines

Track deal stages, conversion rates, and forecasts

Follow structured follow-up and closing processes

Improve close rates and deal velocity over time

Sales Strategy & Growth:

Provide feedback to marketing on lead quality and messaging

Help refine sales scripts, qualification frameworks, and objection handling

Identify patterns in winning and losing deals

Support future scaling of the sales and client success function

Internal Collaboration:

Work closely with Project Managers and Tech Leads for scoping when needed

Ensure only well-qualified, well-scoped clients move into delivery

Protect delivery quality by setting realistic timelines and expectations

Ownership & Accountability:

Take full ownership of revenue performance

Be accountable for numbers, results, and outcomes

Escalate only high-value or strategic deals to the founder