Customer Support - Internship

We are looking for a dedicated 'Customer Support Executive' to assist schools
and colleges using our ERP software. The role involves resolving issues,
guiding users, handling tickets/calls, and ensuring smooth product usage.

Selected intern's day-to-day responsibilities include:

1. Provide support to schools/colleges for our ERP software.
2. Handle customer queries via call, WhatsApp, email, and ticketing system.
3. Troubleshoot issues and coordinate with the technical team for
resolutions.
4. Maintain daily follow-up logs and close tickets within timelines.
5. Guide users on product features and ensure a smooth onboarding.
6. Prepare daily activity reports.