Customer Support & Coordination - Internship

Selected intern's day-to-day responsibilities include:

1. Call customers to confirm COD orders before dispatch
2. Re-confirm orders if needed and ensure address and phone number are
correct
3. Politely explain delivery timelines and COD process
4. Identify doubtful or risky COD orders and inform the team
5. Update confirmation status in the internal tracking sheet/system
6. Call customers after order delivery to understand their experience
7. Send WhatsApp/SMS messages for feedback and follow-ups
8. Ensure polite, empathetic, and professional communication at all times
9. Collect customer feedback on product quality, packaging, delivery, and
overall experience
10. Record feedback accurately in the internal tracking sheet/system
11. Identify recurring issues and share insights with the team
12. Request happy customers to leave reviews
13. Guide customers step-by-step on how to submit a review if needed
14. Follow up with customers who agreed but haven't posted a review
15. Identify dissatisfied customers and escalate concerns to the
support/operations team
16. Coordinate with internal teams to ensure resolution and closure
17. Maintain daily reports of: Calls made, messages sent, feedback
collected,r eviews generated