Customer Service/Customer Support - Internship
MBD Group
Are you a proactive and detail-oriented individual with a passion for customer
service? Join our dynamic team at MBD Group as a Customer Service/Customer
Support intern! In this role, you will have the opportunity to enhance your
skills in MS-Excel, MS-Office, and English proficiency (both written and
spoken) while providing top-notch support to our valued customers.
Key responsibilities:
1. Respond to customer inquiries and resolve issues in a timely and
professional manner
2. Maintain accurate records of customer interactions and transactions
3. Assist in creating and updating customer profiles and databases using MS-
Excel
4. Collaborate with cross-functional teams to ensure seamless customer
experience
5. Identify opportunities for process improvement and contribute to ongoing
projects
6. Provide feedback to management on customer concerns and trends
7. Uphold the company's commitment to excellence in customer service at all
times
If you are eager to gain hands-on experience in a fast-paced and supportive
environment, apply now to kickstart your career with MBD Group!
Required Skills
About MBD Group
MBD Group, one of the leading education companies in India with over 6 decades of experience, under the futuristic vision of the founder of the group Shri Ashok Kumar Malhotra has diversified into various industries including e-learning, m-learning, skill development, eco-friendly notebooks, paper manufacturing, ICT infrastructure, hospitality, real estate, mall development, and management. MBD Group has been continuously working for the cause of providing education to all with its vision to create - MBD product for every literate person. The group has also ventured into the South African and Sri-Lankan markets with its basket of education services. Today, MBD Group has its presence in 3 continents, 30 countries, and 5000 cities, and publishes 50 million books a year and around 30 million notebooks. The group has a large number of employees and a wide network of distributors and booksellers across the country.
Job Summary
More jobs from MBD Group
Auditing & Accounting - Internship
Purchase Operations - Internship
Ready to Apply?
Take the next step in your career journey. Join MBD Group and make an impact.