Customer Service/Customer Support - Internship

Selected intern's day-to-day responsibilities include:

1. Handle client inquiries and provide detailed information about villas,
availability, and pricing.
2. Coordinate with the operations and sales teams to confirm bookings and
ensure smooth check-ins/check-outs.
3. Maintain booking records, guest details, and payment updates in the system
or Excel sheets.
4. Communicate professionally with guests over WhatsApp, calls, and email
regarding booking confirmation, property details, and policies.
5. Assist in managing online listings and responding to booking requests from
platforms.
6. Follow up with leads generated from ads and social media to convert them
into confirmed bookings.
7. Resolve customer queries promptly to ensure guest satisfaction.
8. Support the team in preparing daily booking reports and status updates.
9. Coordinate with villa owners or caretakers for guest requirements and
special requests.
10. Contribute ideas to improve the overall booking process and guest
experience.