Customer Service/Customer Support - Internship
Secure Connection Private Limited (Honeywell)
Selected intern's day-to-day responsibilities include:
1. Manage and update customer data in CRM systems accurately.
2. Log customer queries received via WhatsApp, email, calls, and social
platforms.
3. Categorize and tag customer issues related to air purifiers and pollution-
season concerns.
4. Coordinate with the customer support team to ensure timely resolution.
5. Maintain daily reports on customer interactions and escalations.
6. Assist the support team during high-volume pollution season inquiries.
7. Ensure data accuracy, confidentiality, and timely updates.
Required Skills
About Secure Connection Private Limited (Honeywell)
Secure Connection boasts of a rich legacy of over twenty-five years of delivering world-class products and breakthrough product innovations in the consumer technology products, consumer electronics, peripherals, and accessories space across global markets. Secure Connection has emerged as a global leader with a wealth of expertise in building brands, creating consumer stickiness, and delivering an enhanced experience that enriches a consumer's digital lifestyle. Our proven methodology ensures that we deploy deep consumer insights and behavioral patterns to all our products. We currently offer a vast suite of products spanning consumer to enterprise segments - from enhancement products for smartphones to enterprise-class infrastructure through our structured cabling systems offerings. Today, we service our customers across multiple geographies spanning South East Asia, South Asia, and Middle East Asia.
Job Summary
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