Customer Service/Customer Support - Internship
Doveriye
Selected intern's day-to-day responsibilites include:
1. Engage with customers to understand needs and goals
2. Act as the main point of contact for customers
3. Handle customer queries, feedback, and issues promptly
4. Connect with leads via calls and chats in real time
5. Monitor customer usage and satisfaction
6. Coordinate with internal and cross-functional teams for smooth support
7. Build strong relationships with customers and team members
8. Follow defined sales processes and SOPs
9. Provide accurate information and recommendations
10. Work towards targets and contribute to team success
Required Skills
About Doveriye
Doveriye is a personal care brand that makes self-care products that are highly safe for everyone. People struggling with skin conditions like fungal acne, eczema, psoriasis, acid burns, vitiligo, or any such skin conditions whose needs and wants the current market fails to meet, pose as our target audience as well. Our objective is to educate and foster personal care for everyone, as we strongly believe every person is entitled to use skin care. We firmly believe all our teammates are equal, promoting a healthy and non- hierarchical work culture where everyone showcases accountability and integrity. "Never stop learning" is what we abide by, thus investing in learning hours to expand our knowledge on both work and personal aspects.
Job Summary
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