Customer Service/Customer Support - Internship
Chimple Learning
About Chimple :
Chimple is an EdTech-focused Social Enterprise enabling children from low-
income
communities to achieve Foundational Literacy and Numeracy (FLN) through our
award-winning open-source application. Chimple is among the 5 Finalists in the
competitive Global Learning XPRIZE which challenged eams worldwide to develop
open-source and scalable software that will enable children in developing
countries to teach themselves basic reading, writing and arithmetic within 15
months. Chimple is a grantee of Central Square Foundation. In 2022-23, we also
conducted an RCT in low-income private schools in Haryana, which showed that
10 minutes of Chimple usage per day was equivalent to an additional year of
schooling. Due to the potential for a uge scale-up of EdTech solutions and
backed with evidence, we believe we are just beginning to make an impact. Our
goal is to reach 1 million children across India in 3 years
We are looking for enthusiastic and committed volunteers to support the
Chimple Home Learning Program in Ghaziabad (Nagar Block). Volunteers will play
a key role in connecting with parents and students, helping them download and
use the
Chimple app for daily learning. They will support students in getting started
with the app, provide basic guidance, and motivate families to encourage
regular learning at
home. This is a short-term, part-time volunteering opportunity with a
certificate and stipend provided upon successful completion.
Key Responsibilities
Call parents and students from the given school contact lists.
Explain the benefits of the Chimple learning app and guide them to download
it.
Help parents log in if they face any issues accessing the app.
Share teacher codes with students who haven't joined their class yet.
Guide students on how to find and complete their homework on the app.
Motivate parents to allow children to use Chimple for at least 10 minutes
daily
Maintain a daily call record and share weekly progress reports with the
Program Officer.
Participate in short review meetings and share feedback from parents or
schools.
Education:
Minimum 12th pass; graduates or college students will be preferred.
Experience: Prior experience in calling, community mobilization, or tele-
support will be an advantage.
Good communication skills in Hindi (basic English understanding preferred).
Comfortable using mobile apps, WhatsApp, and Google Sheets for basic
reporting.
Polite, patient, and confident while talking to parents over the phone.
Responsible, punctual, and able to meet daily calling targets.
Residing in or near Ghaziabad for easy coordination with the Chimple team.
Required Skills
About Chimple Learning
Chimple is a product of Sutara Learning Foundation whose mission is to build a gamified, personalized, and adaptive learning system that guides a child from absolutely no knowledge of the alphabet to a stage where the child can read to learn and perform basic arithmetic. Chimple aims to educate the children of the world using joyful mobile software that encourages self-driven learning. We envision children using the tablet as a lifelong friend on their journey of discovery. We believe that modern technology has a profound influence on learning that has yet to be utilized for learning by children. Chimple is among the 5 finalists in the competitive Global Learning XPRIZE, which challenges teams from around the world to develop open-source and scalable software that will enable children in developing countries to teach themselves basic reading, writing, and arithmetic within 15 months.
Job Summary
Ready to Apply?
Take the next step in your career journey. Join Chimple Learning and make an impact.