CRM And Operations - Internship

objective

Detail-oriented and process-driven graduate seeking a role as a crm &
operations associate in a fast-growing D2C environment. eager to apply
analytical thinking, cross-team coordination, and customer-first problem-
solving to streamline daily operations and enhance end-to-end customer
experience.

Education

Bachelors Degree or Above

Experience

CRM & Operations Intern/Associate

Expected Salary

18,000 - 20,000

Detailed JD

• Supported daily order-to-delivery workflowconfirmation, dispatch coordination, tracking, and customer communicationto ensure timely fulfillment.
• Assisted in managing post-purchase experience: feedback collection, replacement requests, and nps reporting.
• Maintained and analyzed crm dashboards to extract insights on order status, repeat purchase behavior, and service bottlenecks.
• Collaborated with production and logistics teams to align product availability with marketing and drop schedules.
• Tracked pre- and post-production timelines to ensure product samples and bulk deliveries met internal deadlines.
• Contributed to both b2b and b2c operationsmanaging partner orders, invoicing, and inventory handovers.

Skills

• CRM tools: shopify, klaviyo, google sheets, excel, notion
• Operations: inventory management, shipping coordination, order tracking, vendor follow-up
• Data & reporting: basic analytics, dashboard maintenance, insight generation
• Communication: cross-functional collaboration, vendor and customer liaison
• Soft: reliability, structure, proactive ownership
• Built basic crm report templates to track purchase funnel drop-offs and reorder trends.
• assisted in coordinating production runs for seasonal collection drops, aligning design, sampling, and dispatch calendars.

interests

• consumer brands process automation product logistics customer experience design