Community Management - Internship

Selected intern's day-to-day responsibilities include:

1. Sending and replying to WhatsApp messages from parents and students
regarding:
- Class schedules
- Class rescheduling requests
- Missed classes
- Basic class-related queries
2. Sending homework, short notes, and study materials to students on
WhatsApp:
- Homework as shared by teachers
- Short notes/PDFs/images
- Practice sheets or test papers
- Materials to be sent as per the syllabus and progress in their ongoing
classes
3. Uploading test papers and class-related updates with students and parents
at the appropriate time.
4. Coordinating between teachers and students for:
- Class confirmations
- Schedule changes
- Homework or test-related instructions
5. Handling basic technical queries during live classes (for example: audio
issues, app not opening, class link issues) and escalating when required.
7. Sending polite fee reminders to parents as per schedule.
7. Maintaining clear, calm, and respectful communication on behalf of the
institute at all times.
8. Escalating sensitive matters (complaints, payment issues, dissatisfaction)
to the senior team instead of handling them independently.