Product Operations - Internship
StepChange SC
StepChange is a climate-tech platform helping enterprises and financial
institutions navigate the complex landscape of ESG, carbon accounting, and
climate risk. As a Product Operations Intern, you will be the bridge between
our customers and our technical teams.
You will work directly with the Head of Product Operations and collaborate
with Engineering, Product, and Sales teams to drive product value through
technical support, data-informed insights, and structured quality assurance.
Selected Intern's Day-to-Day Responsibilities
1. Technical Support: Investigate and resolve customer support tickets;
maintain a dynamic dashboard to identify product gaps and UX friction.
2. Training & Documentation: Create and update the Knowledge Base (videos,
articles, and slide decks) to help users navigate new product releases.
3. GTM & Demo Support: Build and maintain demo environments and sample
datasets tailored for banks and enterprise clients.
4. Product Testing: Design and execute test cases for new features; document
defects and contribute to the QA regression suite for high-risk workflows like
emissions calculations.
5. Cross-functional Collaboration: Act as the feedback loop between customer
problems and scalable product solutions.
Required Skills
About StepChange SC
StepChange is focused on developing state-of-the-art ESG tools for businesses, with the goal of empowering companies with a suite of sophisticated solutions aimed at measuring, managing and reporting their ESG performance across a comprehensive set of metrics. We believe that equipping companies with the specialised tools they need to achieve their ESG goals will play a vital role in enabling the transition to a more sustainable global economy and tackling world's most pressing problem Climate Change'. We are a rapidly growing early- stage global team and are backed by leading VCs. Our founders are MIT and IITB alumni with past experience at McKinsey, Ola, Accel and multiple social enterprises.
Job Summary
Ready to Apply?
Take the next step in your career journey. Join StepChange SC and make an impact.