Customer Success - Internship

As a Customer Success intern at WEXA AI, you will have the opportunity to work

closely with our clients to ensure their success with our cutting-edge

artificial intelligence technology. You will be an integral part of our team,

providing support, guidance, and solutions to help our customers achieve their

goals.

Selected intern's day-to-day responsibilities include:

A. Customer Onboarding & Support

1\. Assist in onboarding new customers onto Wexa.ai's platform.

2\. Provide guidance on product setup, basic troubleshooting, and usage best

practices.

3\. Document customer queries and escalate issues to the Customer Success

Manager where needed.

B. Customer Engagement & Retention

1\. Support the team in preparing customer communications, newsletters, and

engagement campaigns.

2\. Gather customer feedback through surveys, calls, and follow-ups.

C. Data & Reporting

1\. Maintain up-to-date records of customer interactions in CRM (Zoho

Bigin/other tools).

2\. Assist in preparing weekly dashboards and reports on customer success

KPIs.

3\. Analyze usage patterns to highlight opportunities for upsell/cross-sell.

D. Collaboration & Enablement

1\. Work with implementation, product, and sales teams to ensure smooth

customer handoffs.

2\. Contribute to building knowledge bases, FAQs, and training material for

customers.

3\. Participate in internal discussions on improving customer experience.

E. Learning & Growth

1\. Gain exposure to Enterprise General Intelligence (EGI) applications and

how they transform customer workflows.

2\. Shadow customer success managers in client calls and note action items.

3\. Take initiative to suggest improvements in processes or customer

communication.

Join us at WEXA AI and make a real impact on the future of artificial

intelligence!