Program Management - Internship

Selected intern's day-to-day responsibilities include:

1\. Serve as the primary point of contact for BPO clients, managing end-to-end

relationships and ensuring timely delivery of qualified candidates to meet

their requirements and SLAs.

2\. Lead and coordinate a team of 3-4 freelancers, assigning tasks,

monitoring performance, and fostering a collaborative work environment.

3\. Maintain accurate databases and dashboards to track candidates, clients,

and key performance metrics, generating regular reports on supply and team

performance.

4\. Own the program's P&L, tracking costs, revenues, and margins while

identifying

opportunities to optimize profitability and present financial insights to

leadership

Develop and execute strategic plans to scale candidate supply volume,

analyzing market trends and identifying new sourcing channels.

5\. Create monthly projections for candidate supply based on client demand,

capacity analysis, and growth targets.

6\. Conduct regular client check-ins to address concerns proactively and

ensure high

satisfaction and retention rates.

7\. Identify process bottlenecks and implement improvements to enhance

operational

efficiency and meet business objectives.