Customer Service/Customer Support - Internship

Selected intern's day-to-day responsibilities include:

1\. Collaborate with the customer success team to enhance the overall learner

experience across all programs.

2\. Assist in onboarding and orientation sessions, helping learners smoothly

transition into their learning journey.

3\. Maintain accurate and up-to-date CRM records, including learner profiles

and support tickets.

4\. Provide timely mentorship reminders and coordinate interview schedules for

Cohort-based programs.

5\. Track and maintain records of mentorship sessions and collect feedback

from live sessions.

6\. Engage with customers to capture success stories and testimonials for

community and marketing use.

7\. Respond promptly to platform-related queries via email and phone, ensuring

a seamless user experience.

8\. Support overall learner operations by updating internal systems and

contributing to continuous process improvement.