Customer Service/Customer Support - Internship

As a customer service/customer support intern at Indian Gifts Portal, you will

have the exciting opportunity to interact with customers and assist them with

their queries and concerns. Your English proficiency, both spoken and written,

will be crucial in providing excellent customer service. Proficiency in MS-

Office and MS-Excel will also be required to organize and manage customer data

effectively.

Selected intern's day-to-day responsibilities include:

1\. Respond to customer inquiries via phone, email, and chat in a timely and

professional manner.

2\. Assist customers in placing orders, tracking shipments, and resolving any

issues that may arise.

3\. Maintain accurate records of customer interactions and transactions in the

software.

4\. Collaborate with the sales and marketing teams to provide personalized

recommendations to customers.

5\. Monitor customer feedback and escalate any issues to the appropriate

department for resolution.

6\. Contribute to the overall success of the company by providing exceptional

customer support and service.

If you are a proactive and detail-oriented individual with a passion for

customer service, we invite you to join our team at Indian Gifts Portal and

gain valuable experience in the e-commerce industry. Apply now and embark on a

rewarding internship journey with us!