CRM And Operations - Internship

Detail-oriented and process-driven graduate seeking a role as a **crm &

operations associate** in a fast-growing D2C environment. eager to apply

analytical thinking, cross-team coordination, and customer-first problem-

solving to streamline daily operations and enhance end-to-end customer

experience.

Education

Bachelors Degree or Above

Experience

CRM & Operations Intern/Associate

Expected Salary

18,000 - 20,000

Detailed JD

* Supported daily order-to-delivery workflowconfirmation, dispatch coordination, tracking, and customer communicationto ensure timely fulfillment.

* Assisted in managing post-purchase experience: feedback collection, replacement requests, and nps reporting.

* Maintained and analyzed crm dashboards to extract insights on order status, repeat purchase behavior, and service bottlenecks.

* Collaborated with production and logistics teams to align product availability with marketing and drop schedules.

* Tracked pre- and post-production timelines to ensure product samples and bulk deliveries met internal deadlines.

* Contributed to both **b2b** and **b2c** operationsmanaging partner orders, invoicing, and inventory handovers.

Skills

* **CRM tools:** shopify, klaviyo, google sheets, excel, notion

* **Operations:** inventory management, shipping coordination, order tracking, vendor follow-up

* **Data & reporting:** basic analytics, dashboard maintenance, insight generation

* **Communication:** cross-functional collaboration, vendor and customer liaison

* **Soft:** reliability, structure, proactive ownership

* Built basic crm report templates to track purchase funnel drop-offs and reorder trends.

* assisted in coordinating production runs for seasonal collection drops, aligning design, sampling, and dispatch calendars.

interests

* consumer brands process automation product logistics customer experience design