CRM And Operations - Internship
NOTDEFINED.
Detail-oriented and process-driven graduate seeking a role as a **crm &
operations associate** in a fast-growing D2C environment. eager to apply
analytical thinking, cross-team coordination, and customer-first problem-
solving to streamline daily operations and enhance end-to-end customer
experience.
Education
Bachelors Degree or Above
Experience
CRM & Operations Intern/Associate
Expected Salary
18,000 - 20,000
Detailed JD
* Supported daily order-to-delivery workflowconfirmation, dispatch coordination, tracking, and customer communicationto ensure timely fulfillment.
* Assisted in managing post-purchase experience: feedback collection, replacement requests, and nps reporting.
* Maintained and analyzed crm dashboards to extract insights on order status, repeat purchase behavior, and service bottlenecks.
* Collaborated with production and logistics teams to align product availability with marketing and drop schedules.
* Tracked pre- and post-production timelines to ensure product samples and bulk deliveries met internal deadlines.
* Contributed to both **b2b** and **b2c** operationsmanaging partner orders, invoicing, and inventory handovers.
Skills
* **CRM tools:** shopify, klaviyo, google sheets, excel, notion
* **Operations:** inventory management, shipping coordination, order tracking, vendor follow-up
* **Data & reporting:** basic analytics, dashboard maintenance, insight generation
* **Communication:** cross-functional collaboration, vendor and customer liaison
* **Soft:** reliability, structure, proactive ownership
* Built basic crm report templates to track purchase funnel drop-offs and reorder trends.
* assisted in coordinating production runs for seasonal collection drops, aligning design, sampling, and dispatch calendars.
interests
* consumer brands process automation product logistics customer experience design
About NOTDEFINED.
Job Summary
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