Operations - Internship

Selected intern's day-to-day responsibilities include:

1\. Monitor & review: Listen to recorded or live telecaller conversations to

ensure quality, accuracy, and adherence to content guidelines.

2\. Quality assurance: Identify areas of improvement in telecaller

communication tone, language, empathy, and clarity.

3\. Compliance check: Flag any inappropriate, offensive, or policy-violating

content and coordinate corrective action.

4\. Feedback & training: Share structured feedback with telecallers and

support training initiatives to improve overall communication standards.