Customer Service/Customer Support - Internship

Job Title: Intern - Customer Support (Voice & Non-Voice Process)

Business Unit: Customer Experience, Central Support Team

As a Customer Support Intern at Zolo, you will be the front line of our

customer experience. You'll manage customer queries via voice calls and non-

voice channels like emails and tickets, ensuring smooth and timely resolution

of their issues. This role is ideal for fresh graduates or those with up to 12

months of experience looking to start or grow their career in customer

support.

Selected intern's day-to-day responsibilities include:

1\. Handle inbound and outbound communication through calls, emails, and

tickets.

2\. Understand customer concerns and provide clear, empathetic, and effective

solutions.

3\. Maintain accurate records of customer interactions and update tickets

appropriately.

4\. Work collaboratively with internal teams to escalate and resolve issues.

5\. Adapt to rotational shifts and manage multiple communication channels

efficiently.

Skills & Traits

1\. Graduates from non-technical backgrounds such as BBA, BHM, BSc,

Hospitality, Arts, or Commerce.

2\. Strong verbal and written communication skills.

3\. Quick problem-solving ability following company policies.

4\. Empathy and genuine care for customer satisfaction.

5\. Basic computer skills for ticketing and data recording.

6\. Ability to multitask, stay patient under pressure, and manage rotational

shifts.

Why Join Zolo

1\. Opportunity to start your career with hands-on customer interaction

experience.

2\. Learn problem-solving, communication, and multitasking skills valuable for

any customer-facing role.

3\. Work in a supportive team environment with growth and learning

opportunities.