Customer Service/Customer Support - Internship

As a Customer Service/Customer Support intern at Lagorii, you will have the

opportunity to work in a fast-paced and dynamic environment, providing

exceptional support to our customers. Your proficiency in MS-Excel, English

(both spoken and written), Hindi (spoken), and Shopify will be invaluable in

ensuring a positive customer experience.

Key responsibilities:

1\. Respond to customer inquiries and provide timely and accurate information

via email, phone, and chat.

2\. Assist customers with order processing, tracking, and issue resolution.

3\. Use MS-Excel to analyze customer data and trends to improve service

quality.

4\. Collaborate with the sales and marketing teams to optimize customer

retention and satisfaction.

5\. Help manage the Shopify platform, updating product listings and ensuring a

seamless online shopping experience.

6\. Contribute to the development of customer service policies and procedures.

7\. Work closely with the team to identify opportunities for improvement and

innovation in customer support processes.

If you are a proactive and detail-oriented individual with a passion for

delivering exceptional customer service, we want to hear from you! Join us at

Lagorii and gain valuable hands-on experience in a thriving e-commerce

environment.