L1 Support - Internship

T

Turito

Internship Adilabad, Karimnagar, Warangal, Siddipet, Nirmal, Hyderabad, Nizamabad, Sathupally, Jagtial, Nalgonda, Kamareddy, Beerpur, Rajanna Sircilla, Khammam, Chennai, Mumbai, Hyderabad, Kerala, Puduchery, Chennai, Delhi, Hyderabad, Mumbai, Bangalore, Hyderabad, India INR 18,100 - 22,150 / stipend Posted 1 months ago
Application deadline has passed

As a 'Level 1 Support Executive' at Turito, you will deliver prompt, high-

quality assistance to parents through chat, calls, and email channels. You

will be the first point of contact for resolving basic queries and issues,

ensuring an excellent customer experience in every interaction.

Selected intern's day-to-day responsibilites include:

1\. Providing timely and accurate support through chats, calls, and emails.

2\. Following standard operating procedures and knowledge base articles to

resolve queries.

3\. Accurately documenting and categorizing customer interactions.

4\. Escalating unresolved or complex issues to higher-level support with clear

notes.

5\. Maintaining high standards of quality, professionalism, and empathy in all

communications.

6\. Meeting SLAs on first response, resolution time, and customer

satisfaction.

7\. Sharing feedback on recurring issues to help improve support processes.

8\. Working collaboratively with the support team to drive best practices.

Required Skills

Client Interaction (general)
Required
Client Relationship (general)
Required
Customer Support (general)
Required
Effective Communication (general)
Required
Interpersonal skills (general)
Required

About Turito

Turito is a revolutionary e-learning platform designed to provide quality education both online and on campus, with highly experienced faculty (10-25 years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabi). Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.

Job Summary

Job Type: Internship
Location: Adilabad, Karimnagar, Warangal, Siddipet, Nirmal, Hyderabad, Nizamabad, Sathupally, Jagtial, Nalgonda, Kamareddy, Beerpur, Rajanna Sircilla, Khammam, Chennai, Mumbai, Hyderabad, Kerala, Puduchery, Chennai, Delhi, Hyderabad, Mumbai, Bangalore, Hyderabad
Salary: INR 18,100 - 22,150 / stipend
Posted: November 5, 2025
Deadline: November 14, 2025

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Ready to Apply?

Take the next step in your career journey. Join Turito and make an impact.